MySparefoot Help Center

How do I reconcile my statement? (OneTime pricing with Hybrid Billing)

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This article is intended for SpareFoot clients who have recently switched from our legacy RentPercent pricing model to our OneTime pricing model and are on Hybrid Billing. 

 

Hybrid Billing allows you to avoid paying a Buyout for current RentPercent customers when canceling your RentPercent contract in order to switch to OneTime pricing. You can continue to pay monthly for current tenants until they move out while receiving new customers on our OneTime pricing model. OneTime pricing allows you to participate in bidding and potentially helps you rank higher in default search results on SpareFoot.com and our partner sites. On OneTime pricing, you only have to pay for each move-in one time upfront regardless of the tenant's length of stay.

If you are currently on our RentPercent pricing model and are interested in switching to OneTime pricing with Hybrid Billing, please reach out to our support team at support@storable.com. 

Please note: Accounts cannot be transitioned to Hybrid Billing during the open statement period. 

Accessing your statement

If your account is on Hybrid Billing, you will still let us know which SpareFoot customers did not move in during the previous month from the Statements section of your MySpareFoot account. As always, your monthly billing is 100% dependent on the way that your statement is reconciled in your MySpareFoot account. You have from the first of the month through the tenth of the month to reconcile your statement. We will then close the statement and bill your account on the eleventh.

To access your statement:

1. Log into your MySpareFoot account

If you need help logging in, check out this article.

2. Click Statements in the menu on the left side of the screen.

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3. Click Reconcile Statement.

(Please note: If you visit the Statements page outside of the reconciliation period, you will only see the Statement Archive and Billing History sections of this page.)

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If your account is Integrated, click here for next steps specific to your account set up. If your account is not integrated, continue below. To learn more about integration, check out this article.

 

Manual/Non-integrated accounts

Statement sections

Your statement is broken into three sections: Needs Your Review, Late Move-Ins, and Tenants.

Needs Your Review 

These are new customers who made reservations with a move-in scheduled for the previous month. This is where you will report the move-in status of these reservations. All you need to do is click the X next to any customer who did not move in. You will be billed for these move-ins on the OneTime pricing model.

Late move-ins 

These are customers who had scheduled move-in dates close to the end of the month and were included on your statement last month, but that you had marked as Did Not Move In when you reconciled your last statement. Since there's a chance they moved in a bit late, we include them on the following statement as well. By default, we assume these customers did not move in, but if one of these customers did move in late, simply click the green checkmark to confirm the move-in. You will not see this section if there were not any late move-ins for the current statement period. 

Tenants 

These are SpareFoot move-ins you received prior to switching to OneTime pricing and you are being charged for on the RentPercent model.

Here are the actions you can take on customers listed in this section:

Here's what you can't do:

  • Mark that a customer never moved in: You can only mark that a customer never moved in when they're in the "needs your review" section. As a workaround, just use the "customer moved out" option.
  • Change the customer's contact information: If you need to change the contact information for a tenant on your statement, submit a ticket to our team. Let us know the customer's current name as well as what you'd like to change it to.

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When you are done, click Confirm.

Clicking Confirm does two things:

    1. We’ll automatically opt you out of receiving reminder emails to reconcile your statement that month. This doesn’t submit your balance for billing and you can still log in to your account to make changes before the statement period closes.
    2. If you have multiple properties or multiple users reconciling, you can see a complete list of users who have confirmed their statements.

 

Integrated accounts with Auto-Reconciliation

If your account is set up with Auto-Reconciliation, we match up SpareFoot customers who have moved into your facility to make reconciliation easier and save you time. Your statement is broken into the following 3 sections: Auto-Matched, Unmatched, and Tenants

Auto-Matched 

New OneTime customers that moved into your facility.

Unmatched 

New OneTime customers that did not move into your facility.

Tenants  

Current tenants who moved in before you switched to OneTime pricing and who you are paying for on the RentPercent model. 

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If you notice that any of this information is incorrect, you still have complete flexibility to edit charges.

For customers in the Auto-Matched and Unmatched sections of your statement: 

  • Click the checkmark to let us know that the customer moved in 
  • Click the X to let us know that the customer did not move in

For customers in the Tenants section:

When you are done, click Confirm.

Clicking Confirm does two things:

  1. We’ll automatically opt you out of receiving reminder emails to reconcile your statement that month. This doesn’t submit your balance for billing and you can still log in to your account to make changes before the statement period closes.
  2. If you have multiple properties or multiple users reconciling, you can see a complete list of users who have confirmed their statements.

Statement Archive

After you switch to OneTime pricing, you will also notice that your Statement Archive on the Statements page now contains new columns: Moved-in, Did Not Move-in, and Move-In Rate. These columns will show 0 next to any statements prior to switching.

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Downloading your statement

If you download your statement as a PDF, you will see that RentPercent reservations and fees are broken out on separate pages from OneTime reservations and fees. 

If you download your statement as an Excel file, you will see a new column labeled Booking Type, which will indicate whether each reservation falls into the OneTime or RentPercent pricing model. 

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