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Inquiries (soft reservations) - Where do they come from?

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There are many ways in which a customer can make an inquiry about your facility.

Make an appointment

Currently, we're experimenting with this feature on our partner site selfstorage.com.

Customers can click to "make an appointment" instead of reserving a unit.

We'll send you the customer's information, alongside the time (during your office hours) that they're planning to swing by. Here's what the form looks like for the customer:

Send me hours & directions

Customers on SpareFoot can click an option to be sent your facility information:

The customer can enter their email address (for an email) or phone number (for a text message) with all your facility info:

Subscribe for Price Updates

Currently, we're experimenting with this feature on our partner site selfstorage.com.

Customers can click "get updates!" next to any unit on selfstorage.com.

These customers will receive an email if the advertised price of their selected unit(s) changes:

 Saved Units

Shoppers who find their way to our website or call center can flag or save units they're interested in. We'll send these customers an overview of the units they've selected via email with links back to the website so they can complete the reservation process.

Online

Customers can save units that they like and get the list emailed to them.

Online

With our call center

If a customer can't make up their mind, they'll get a list of units that they were deciding between. The email looks like this:

With our call center

What can facility operators do with inquiries?

Great question! We've written an entire article addressing just this question. Click here to learn more!

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