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Overview of Tenant Connect - Voice & Texts

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Tenant Connect is a free service from SpareFoot that sends you automatic notifications (via call and/or text message) to let you know that a customer has reserved one of your units on our site! As you know, it's hugely important to follow up by phone with customers as soon as they reserve a unit, and Tenant Connect helps notify you right away.

Tenant Connect Voice:

Ten minutes after someone reserves one of your units on SpareFoot, the Tenant Connect system will call your facility.

The caller ID will show SpareFoot's toll-free support number: 855-427-8193. Whoever answers the phone will hear the reservation details ("SpareFoot.com has sent you a reservation for the following tenant...") and will be prompted with the following options:

  • If you'd like to be connected to this tenant right now, press 1
  • If you'd like us to call you back in 10 minutes to connect with this tenant, press 2
  • If you've already tried to contact this tenant, press 3
  • If you'll call this tenant at a later time, press 4
  • If you'd like to have the tenant's name and these options repeated, press 5

Tenant Connect Text:

Any time someone reserves one of your units on SpareFoot, we can send you a text message (from 512-337-4009) with their name and phone number. To receive these text alerts, you'll need to add your cell phone to your account. Don't worry, we will not share your cell phone numbers with customers.

For manual listings:

  1. Login to your MySpareFoot account.
  2. Click Features.
  3. Click Edit Facility.
  4. In the Cell Phone field, enter the phone number where we should send our text message alerts.
  5. Click Save.

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For integrated listings:
  1. Login to your MySpareFoot account.
  2. Click Features.
  3. Click Details.
  4. In the Cell Phone Number field, enter the phone number where we should send our text message alerts.
  5. Click Save.

NOTE: Please do not reply to these text messages or attempt to call the number, as it is unmonitored.

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