MySparefoot Help Center

Tenant Connect Voice - Reporting

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IMPORTANT:

When Tenant Connect calls your facility, the person who answers the phone is given five options (e.g., "Press 1 to be connected," etc.). Our reports are based on what happened on that specific Tenant Connect call, not any follow-up calls or activities that occurred later.

Where can I find Tenant Connect reports?

MySpareFoot Reservations Area

Need help logging into your MySpareFoot account? Check out this article for instructions. 

First navigate to the Customers area of your MySpareFoot account.

customers_page.jpg

You can always see your reservations in MySpareFoot. The Customers area (shown below) includes Tenant Connect information, as well as a link to the call recording. 

The "Tenant Connect Call" column will say one of the following things:

Connected: This means the Tenant Connect call to your facility was answered, and the person who answered elected to be automatically connected with the customer.

Facility didn't answer the call: This means that Tenant Connect attempted to call your facility, but the call was unanswered or received a busy signal.

Facility didn't respond to call prompts: This means that the Tenant Connect call to your facility was answered, but the person who answered hung up without selecting one of the options from the menu.

Facility already followed up with customer: This means that the Tenant Connect call to your facility was answered, and the person who answered selected the "I already followed up with this tenant" option from the menu. 

Facility planned to follow up later: This means that the Tenant Connect call to your facility was answered, and the person who answered selected the "I will follow-up with this tenant later" option from the menu

 

 

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