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Tenant Connect Voice - Reporting

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Tenant Connect Voice has awesome reports that you can view.

IMPORTANT:

When Tenant Connect calls your facility, the person who answers the phone is given five options (e.g., "Press 1 to be connected," etc.). All of these reports are based on what happened on that specific Tenant Connect call, not any follow-up calls or activities that occurred later.

Where can I find Tenant Connect reports?

From your MySpareFoot account, you can see Tenant Connect information in one of two places:

Need Help Logging In?

Just go to www.mysparefoot.com from your internet browser. When you head to MySpareFoot.com, you'll see one of these two screens:

Dashboard

Great news! This means you're already logged in.

Login Page

Simply enter your username and password.

MySpareFoot Reservations Area

First navigate to the Reservations area of your MySpareFoot account.

MySpareFoot Reservations Area

You can always see your reservations in MySpareFoot. The Reservations area (shown below) includes Tenant Connect information, as well as a link to the call recording: 

The "Tenant Connect Call" column will say one of the following things:

Connected: This means the Tenant Connect call to your facility was answered, and the person who answered elected to be automatically connected with the customer.

Facility didn't answer the call: This means that Tenant Connect attempted to call your facility, but the call was unanswered or received a busy signal.

Facility didn't respond to call prompts: This means that the Tenant Connect call to your facility was answered, but the person who answered hung up without selecting one of the options from the menu.

Facility already followed up with customer: This means that the Tenant Connect call to your facility was answered, and the person who answered selected the "I already followed up with this tenant" option from the menu. 

Facility planned to follow up later: This means that the Tenant Connect call to your facility was answered, and the person who answered selected the "I will follow-up with this tenant later" option from the menu.

MySpareFoot Dashboard

First, navigate to the Dashboard area of MySpareFoot. Click on "View More Reports"

MySpareFoot Dashboard

Click on "Tenant Connect Calls"

This report gives you a complete view of the follow-up call process, from the moment the customer makes a reservation to when Tenant Connect calls your facility to connect you to the customer. 

Here's what each column shows:

  • Call Attempts: How many times new customer reservations came into the facility, triggering a Tenant Connect call.
  • Facility Answered: How many times the facility picked up the phone.
  • Facility Responded to Call Prompts: How many times the facility picked up the phone and engaged with our call prompts by pressing 1, 2, 3 or 4.
  • Connect to Tenant: How many times the facilityselected the option to be connected with their new tenant.
  • Underneath the name of your facility, you'll see a Response Rate. This is a percentage based on the number listed in the "Facility Responded to Call Prompts" column, divided by the total number of call attempts.

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