Amenities your facility offers to facilitate the moving process.

• Truck rental
  Does your facility rent trucks for customer use?
• Free use of truck
  Are some or all customers eligible to use a truck for free as part of their lease? If so:
  • Truck distance limit: Are there any mileage restrictions on use of the free truck?
  • Truck insurance required: Are customers required to purchase insurance through your facility? If so, click Yes. If customers may use their own car insurance, click No.
  • Tenant refuels: Does the tenant need to fill up the tank prior to returning the truck?
• Loading dock
  Does your facility provide a loading dock for customer use? If so, please be sure to note the maximum truck length the dock can accommodate.
• Handcarts or dollies
  Do you provide these items for customer use?
• Elevator
  Are all upper levels of your facility accessible by elevator? 
• Moving supplies for sale
  Do you sell boxes, tape or other moving supplies onsite?   

Features your facility offers to keep tenants and their belongings safe.

• Video cameras onsite
  Are security cameras installed throughout the property for 24-hour monitoring?
• Electronic gate access
  Can tenants enter your facility's gated perimeter using a personal gate code?
• Fenced and lighted
  Is there a fence surrounding your facility's perimeter and lights in the aisleways?
• Resident manager
  Does your facility's manager live onsite at the property? 

Important miscellaneous details about the move-in process and the services you offer.

• 24-hour kiosk
  An electronic machine where customers can make payments, rent locks or complete their reservations
• Bilingual manager
  Is your facility manager fluent in more than one language? If so, please specify which. 
• Mail or packages accepted
  Do you accept mail or packages on behalf of your current tenants? 

Do you accept cash, check or credit cards? Select Yes for all that apply. If you accept credit cards, please select which ones.

Options your facility provides for billing and payment.

• Email invoicing available
  Are you able to invoice your customers via email each month?
• Automatic payments available
  Can customers put a card on file to be automatically charged each month?
• Charge date
  Do you charge customers on the first of each month or on the monthly anniversary of the day they moved in? Please select the appropriate option from the drop-down menu.
• Security deposit required
  Are tenants required to provide a security deposit at move-in? If so, please indicate the amount of the deposit, and whether the deposit is refundable at move-out - provided the unit is clean and undamaged.

Do you offer discounts for military personnel, students or seniors? If so, please indicate the percentage amount. For military, please indicate whether the discount includes veterans and reserves as well as active military. 

Do tenants at your facility need renter's insurance to store at your facility? Will you accept an existing renters or homeowners policy as proof of coverage, or do tenants need to purchase a new policy? Do you sell insurance on site?

Protection Plan

Does your facility offer a protection plan as opposed to insurance? Would a tenant be required to purchase a protection plan? A protection plan is an agreement between the tenant and the self-storage operator. The operator would assume limited liability if the tenant's property is lost or damaged under the terms of the protection plan. 

Other Amenities

Other odds and ends that your facility may offer.

• Band practice allowed
  Do you permit bands to practice in any of your units?
• Paperwork can be done remotely
  Some facilities permit their tenants to fill out paperwork and sign their leases online to expedite the move-in process.

Vehicle Storage