How did this happen?
Shoppers using SpareFoot to find storage enter their own name, email address and phone number into our website, so we're unfortunately at the mercy of the contact information provided. Customers will receive an error message if they attempt to enter an obviously bogus email address or phone number into our contact form, though if they claim the information is valid, we do allow it to be submitted.
We know that many of the people who use false information do so because they do not want to be contacted, though they are still intending to show up and rent a unit. We wish this didn't happen, but sadly we can't control it.
Does SpareFoot have a different phone number for this customer?
Once the reservation is booked on our website, we send you all of the customer's contact information exactly as they provided it to us. We don't have any additional information.
Remember, we really want you to be able to follow up with these customers, so we do everything we can to provide you all the information you'll need.