SpareFoot bills you monthly for a confirmed move-in until the tenant moves out of your facility. Once the tenant vacates their unit, it's super important that you mark them as "moved out" in your next monthly statement to avoid being overcharged.
Locate the customer on your statement (in MySpareFoot)
The customer will be in the "tenants" section of your statement
Remember, your SpareFoot statement is broken up into 3 sections: Late Move-Ins, Needs Your Review, and Tenants. You can only move out a customer in the Tenants section. For an overview of the different statement sections, click here.
Once you've saved a customer as "moved out" in your monthly statement, you'll notice
- The customer paid $0 in rent
- The SpareFoot fee is adjusted to $0.
Once the reconciliation period closes, the customer will not appear on any future statements.
All through? Click "confirm!"
Click here to learn more about saving and submitting your statement.