Customers do not have any way to contact you directly before reserving a unit, so it's imperative that you keep your facility information (including units, promotions, details, amenities and hours) completely clear and up to date.
Facilities that include vague or ambiguous language in their SpareFoot listing, like "Call for details" or "Manager special!" get considerably less traction from their SpareFoot listing. That's because:
- As we mentioned, most customers who find your facility on SpareFoot are online-oriented shoppers who want to make a quick, well-informed decision online, or even on their smart phone. These customers typically aren't the type to pick up the phone and call. They simply pass over facilities with unclear information.
- The relatively few customers who do choose to call for clarification reach SpareFoot, not your facility. Although our customer experience agents will do everything they can to help the customer, remember they will have the same unclear information at their disposal.