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How do I change the rent amount collected from a SpareFoot customer?

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Locate the customer on your statement (in MySpareFoot)

Need Help Logging In?

Just go to www.mysparefoot.com from your internet browser. When you head to MySpareFoot.com, you'll see one of these two screens:

Dashboard

Great news! This means you're already logged in.

Login Page

Simply enter your username and password.

Click the "edit" button

Click the "edit" button

Remember, your SpareFoot statement is broken up into 3 sections: Late Move-Ins, Needs Your Review, and Tenants. For an overview of the different statement sections, click here. The next step is a tiny bit different depending on which section the customer is listed in.

Remember: SpareFoot only collects a percentage of rent dollars that you collect. Please do not report revenue collected from tax, administrative fees, late fees, etc. Just report rent dollars.

If the customer is in the "needs your review" section:

Click "Yes" and then enter the rent amount that the customer paid you.

If the customer is in the "needs your review" section:

Common reasons that a customer might pay you a different amount on the first month are:

  • Their rent was prorated
  • They pre-paid for multiple months
  • They changed their unit size
  • You offered them a promotional month

In this example, the customer reserved a unit that costs $125 per month but you collected $104.99. On your statement next month, this customer will show up and we'll assume you collected $125.

If the customer is in the "tenants" section:

Click "Yes" and then enter the rent amount that the customer paid you.

If the customer is in the "tenants" section:

In this example, the customer reserved a unit that costs $125 per month but you collected $200. On your statement next month, this customer will show up and we'll assume you collected $200. The only exception to this process is if you mark that you collected $1, which we assume is a temporary promotion.

All through? Click "confirm!"

All through? Click "confirm!"

Click here to learn more about saving and submitting your statement.

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