Your statement is broken into three sections: Late Move-Ins, Needs Your Review, and Tenants. Each section represents a different type of SpareFoot customer, and MySpareFoot allows you to take different actions on customers in each section.
These instructions pertain to SpareFoot users under the RentPercent pricing model. To learn how this works for OneTime users, read this article.
These are customers who were on your statement last month and you marked that they did not move in. Since they had scheduled move-in dates close to the end of the month there's a chance they moved in a bit late. By default, we assume that these customers didn't move in (they're marked as $0 collected), so you don't need to take any action. If one of these customers did move in late, simply click the "edit" button.
Needs Your Review
These are new customers who made reservations to move-in last month.
These are customers who are currently tenants with you. Any customer in this section showed up previously in the "needs your review" section and was left with rent collected.
Here are the actions you can take on customers listed in this section:
Here's what you can't do:
- Mark that a customer never moved in: You can only mark that a customer never moved in when they're in the "needs your review" section. As a workaround, just use the "customer moved out" option.
- Change the customer's contact information: This is a system limitation. If you need to change the contact information for a tenant on your statement just submit a ticket to our team. Let us know the customer's current name as well as what you'd like to change it to.
All through? Click "confirm!"
Click here to learn more about saving and submitting your statement.