Don't worry - Duplicates do not actually impact your move-in rate!
After each reconciliation period closes, SpareFoot cleans up duplicate reservations before our ranking system computes each facility's move-in rate.
In the above example, Demo Storage Facility got 2 reservations for John Smith who was scheduled to move-in during December of 2014. Here's the timeline for those 2 reservations:
12-4-14 John makes his first reservation. The manager is notified. She calls John and is excited that he'll be moving in. She sets a unit aside for him.
12-13-14 John makes his second reservation. The manager is notified. She calls John who says that he reserved the second unit by accident. She does not set a second unit aside for him.
1-2-15 Reconciliation for reservations with December 2014 move-in dates opens. The manger logs into MySpareFoot and removes the fees for one of John's reservation. MySpareFoot shows her that she has a 50% move-in rate for December.
1-9-14 Reconciliation closes.
1-12-15 Duplicate reservations are removed by SpareFoot. John's second reservation is wiped from our system.
1-15-15 Our ranking system gets updated with move-in rate information for December. Demo Storage Facility has a 100% move-in rate for December.