MySparefoot Help Center

Your MySpareFoot Dashboard & Analytics

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MySpareFoot makes managing your SpareFoot account a breeze. With your MySpareFoot Dashboard, you have greater visibility into your performance on SpareFoot.

Each dashboard widget provides real-time insights into how customers interact with your SpareFoot listing.

Need help logging into MySpareFoot? Check out this article for more information.

To view your dashboards, navigate to the "Dashboard" area of MySpareFoot.

The dashboard page shows facility level information, which means that if you have multiple facilities on your account, you'll want to select the facility that you would like to view from the dropdown menu at the top of the page.
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Inventory, Submit Rate, Move-in Rate and Customer Reviews all appear on your dashboard. Each gives a detailed look at a different aspect of your SpareFoot account.

Think about SpareFoot as 4-step conversion funnel. Depending on your success at each stage of the funnel, potential customers will either move closer to a rent-paying customer or “fall out” and look elsewhere. Your MySpareFoot analytics give you insight into how well your listing attracts new customers and leads them through these steps until they move into your facility

Inventory

In the Inventory widget, you see a quick snapshot of your available units and your overall supply.

TIP: On average, facilities with five or more unit types get 60% more bookings than those with only one unit type. In other words, add more of your available unit types to bring in more customers. Learn more about adding inventory here.

Submit Rate

Submit rate (or Reservation Rate) is the relationship between stages 2 and 3 in the funnel; it’s the percentage of views to your listing which lead to a reservation. So, a high submit rate means that customers who view a listing on SpareFoot like what they see and reserve a unit. Weekly views are indicated by the line graph up top, while weekly reservations are shown in the bar graph below. Divide your reservations into your views to know your Submit Rate.

The average submit rate is 9.5%. As you can see in the graph, as your views go up, so do reservations. For more information about Submit Rate/ Reservation rate, check out this article!

Did you see reservations in your graph without any views? That’s not impossible! Don't forget our Amazing Customer Experience Team— They work around the clock to send phone customers your way, but their reservations won’t be reflected as views to your facility’s public page.

Move-in Rate

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Move-In Rate is the ratio of rentals received from SpareFoot over your total number of SpareFoot Reservations. It is also an important part of how your facility is ranked in SpareFoot search results.

The move-in rate graph includes reservations and move-ins for the last three months. You'll see your Move-in Rate for each month as well as an average of those three months. The graph updates each month on the 15th to reflect data from the previous month.

To learn more about move-in rate, check out this article!

Customer Reviews

The Customer Reviews widget shows you valuable data from the reviews that customers have posted about your facility.

More reviews means an easier decision-making process for potential new customers, and facilities that have been reviewed in the last six months convert 15% higher than facilities who don’t have a recent review. Our suggestion— Aim for 3 new reviews every 6 months to boost conversion. We offer an easy-to-use tool that allows you to solicit reviews from your happy customers. Learn more here.

Note: This widget includes reviews posted across the SpareFoot network— including SpareFoot.com + partner sites like SelfStorage.com. As a result, your overall rating may differ between your SpareFoot listing and your MySpareFoot widget, which sums across all our sites.

 

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