How often does SpareFoot sync with Storable Edge to get my unit information?
We do a basic unit sync hourly to update any changes to prices and availability.
If you've made a price change, please wait an hour before expecting to see it updated on SpareFoot. Other changes you'll see the next morning. If you'd like to see these changes sooner, we can manually trigger the overnight sync at any time. Just submit a ticket to us and we'll get right on it!
Why aren’t my unit amenities showing correctly?
One of the greatest benefits of Storable Edge is its high level of customization. Because of this, it’s quite possible that Storable Edge users are representing the same amenity in a variety of ways (e.g. Drive Up Access vs. DU Access). If your unit information isn’t being represented correctly on your SpareFoot listing, we may need to make some updates on our end to account for these variations. Just submit a ticket and we’ll work to adjust our settings to accurately reflect your amenities.
Does SpareFoot sync facility information from Storable Edge, or just unit information?
When you first integrate your Storable Edge facility with SpareFoot, we'll pull some basic facility information (name, phone number, hours, address, etc.) from Storable Edge. However, we do not ever re-pull this information from Storable Edge. If you make facility changes (such as new hours or a new phone number), be sure to update that information in MySpareFoot so we have all the current info.
Can I integrate my Storable Edge promotions with SpareFoot?
This is not a current feature of the integration but we are planning to add it soon! Promotions will need to be added and maintained in MySpareFoot for now, but we will be sure to let you know once promotion syncing is available.
Which rates are you showing on SpareFoot?
There are two types of rates available in Storable Edge, standard and managed. Managed rates are created and maintained on the Yield Management page in Storable Edge. If you are not utilizing this feature, SpareFoot will show the standard rates for your units as the list price. If you are utilizing the yield management feature, the managed rates will display as the list price.
Do SpareFoot reservations pull a unit out of my inventory?
By default, all reservations made by SpareFoot customers are set as a hard reservation, meaning an available unit will be assigned to that new lead in Storable Edge. However, if your facility is set to require any sort of fees at move-in (e.g. admin fee or security deposit), SpareFoot is unable to take these payments from customers and will resort to a soft booking. The lead will still be placed in your software, but it will not be assigned a unit. This means you’ll need to make sure to follow up with SpareFoot leads to confirm their move-in so the unit is manually held for them for their move-in date.
How do I set the SpareFoot Reservation Window from Storable Edge?
SpareFoot allows you to set a Reservation Window, which is the number of days in advance you allow customers on SpareFoot to reserve units at your facility. With the Storable Edge integration, this is set from Storable Edge Lead Settings. You will need to specify a Reservation Expiration value of 1 or more days. If a Storable Edge Reservation Expiration is not set, the SpareFoot default 60 day Reservation Window will apply.
Does SpareFoot send information to Storable Edge as well?
The integration is bidirectional, which means we push and pull information from Storable Edge. Anytime a customer makes a reservation on the SpareFoot network, we will push that lead into your Storable Edge software. From there you can continue your standard practice for updating, following up, or moving in the lead.