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How Do I Reconcile My Statement? (RentPercent Pricing)

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SpareFoot is pay-for-performance, meaning that we only charge you for the customers we send you that move in. Your monthly billing is 100% dependent on the way that your statement is reconciled in your MySpareFoot account. You have from the first of the month through the tenth of the  month to reconcile your statement. We will then close the statement and bill your account on the eleventh.

These instructions pertain to SpareFoot users under the RentPercent pricing model. If your account is set up on the OneTime pricing model, read this article.

Accessing your statement

1. Login to your MySpareFoot account

If you need help logging in, check out this article.

2. Click Statements, on the left side of the screen.

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3. Click Reconcile Statement.

(Please note: If you visit the Statements page outside of the reconciliation period, you will only see the Statement Archive and Billing History)

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If your account is Integrated, click here for next steps specific to your account set up. If your account is not integrated, continue below. To learn more about integration, check out this article.

Manual/Non-integrated accounts

Statement Sections

Your statement is broken into three sections: Late Move-Ins, Needs Your Review, and Tenants. Each section represents a different type of SpareFoot customer, and MySpareFoot allows you to take different actions on customers in each section.

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Late Move-Ins

These are customers who were on your statement last month and you marked that they did not move in. These customers had scheduled move-in dates close to the end of the month, so there's a chance they moved in a bit late. By default, we assume that these customers didn't move in (they're marked as $0 collected). If one of these customers did move in late, simply click the "edit" button and then select “Yes” when asked “Did the customer move in?”. You can then enter the amount of rent that was collected from the customer.

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Needs Your Review

These are new customers who made reservations to move-in last month.

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Here are the actions you can take on customers listed in this section:

If you need to mark any of these reservations as “did not move in”

1. Click "edit" next to the customer's name

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2. If the customer did not move in, Click "no" when prompted.

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The interface will show:

  • The customer paid $0 in rent
  • The SpareFoot fee is adjusted to $0.

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This customer will not appear on any future statements.

Delay the customer's move-in date

If you think the customer might move-in later, just click the pencil next to the customer's move-in date to delay their move-in date. You won't be charged anything this month and you'll have a chance to re-review the customer on your next statement.

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Tenants

These are customers who are currently tenants at your facility. Any customer in this section showed up previously in the "needs your review" section and was left with rent collected.

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Here are the actions you can take on customers listed in this section:

Here's what you can't do:

  • Mark that a customer never moved in: You can only mark that a customer never moved in when they're in the "needs your review" section. As a workaround, just use the "customer moved out" option.
  • Change the customer's contact information: If you need to change the contact information for a tenant on your statement just submit a ticket to our team. Let us know the customer's current name as well as what you'd like to change it to.

Once you’ve reviewed all of the reservations in both of these sections, just click Confirm at the bottom of the page.  

Clicking Confirm does two things:

    1. We’ll automatically opt you out from receiving reminder emails to reconcile your statement that month. This doesn’t submit your balance for billing and you can still login to your account to make changes before the statement period closes.
    2. If you have multiple properties or multiple users reconciling, you can see a complete list of users who have confirmed their statements.

Integrated Accounts with auto reconciliation

If your account is set up with auto reconciliation, we match-up SpareFoot customers who have moved into your facility to make reconciliation easier and save you time. Instead of all of your new customers showing up in a "needs your review" section, we use the information from the integration to split them into two sections:

  • Auto-Matched (customers who moved in)
  • UnMatched (customers who did not move in) - the rent amount will default to $0, so you won't be charged for these customers.

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This should save you time, as you'll no longer need to remove charges for new customers who never moved in!

Please note:

  • You still have complete flexibility to edit charges using the "edit" button that's visible for each customer on your statement.
  • You'll need to review the rent collected for customers listed in the "Auto-Matched" and "Tenants" sections and make changes if necessary.

If you have anymore questions about reconciling your monthly statement, check out this article.

 

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