MySparefoot Help Center

Step 4: Add facility hours

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There are two different sets of hours you will need to set to complete your listing. Office hours tell SpareFoot customers when they can arrive at your facility to move in.

Access hours tell customers when they'll be able to access their units once they become tenants at your facility. Keeping your business hours up to date on SpareFoot is very important to ensure that customers have the correct expectations during move-in and beyond.

From the Features page in MySpareFoot, click the blue "Edit Hours" button on the right side of the page.

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Office Hours

To set your facility's office hours, simply enter your opening and closing times into the appropriate fields for each day. Click the Closed checkbox for days that your office is closed so that customer cannot make a reservation with a move-in date on those days. To avoid confusion, enter your official office hours exactly as you post them publicly.

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Once you've entered your office hours for each day of the week, scroll down to the bottom of the screen and click the blue Save Changes button.

By Appointment only hours

We understand that in some cases there just can’t always be a manager regularly available on-site, which is why we created an "Appointment Only" option. We advise facilities to add hours in MySpareFoot for any time they would be willing to meet a customer for an appointment. So for any days that your hours are By Appointment Only, enter the hours which you would be willing to meet a customer, then check the "Appointment Only" box.

Access Hours

Your access hours let customers know when they'll be able to access their units once they become a tenant. If your facility does not offer 24-hour access, simply select the "No" option in the 24-hour access field, and set your access hours exactly the same way you set your office hours. Click the Save Changes button at the bottom of the screen, and you're all set!

24-Hour Access

24-hour access is important to many shoppers, so listing this feature on SpareFoot can help to get you noticed on our site! Depending on whether this amenity is available for all units and customers, you can select one of two options to market this amenity to SpareFoot customers:

Option 1: Yes, for all units and customers

Select this option if 24-hour access is available to all customers at your facility and for all units at your property. Use this option only if there are no special restrictions or requirements for 24-hour access, such as an additional fee or a background check. Click Save Changes at the bottom of the screen.

Option 2: Yes, but with restrictions

Some facilities offer 24-hour access only for certain units at their property or require that customers pay an additional fee or meet other criteria, such as a clear background check.

  • If there are any special restrictions on your 24-hour access, set your regular access hours the same way you set your office hours, then select the "Yes, but with restrictions" option.
  • Once this option has been selected, a new field will appear where you can select all the options that apply to your business:

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If you select the option for Specific units, you must save your changes and head to the Features Page to specify which of your units are eligible for 24-hour access. Simply click on any of your 24-hour access units, scroll down to the Access section, and select 24-hour access. Then, click the blue Save button at the bottom of the screen.

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Repeat this process for all units that offer 24-hour access; this information will be included in your SpareFoot.com listing as one of the amenities for each designated unit:

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Observed Holidays

Next, we will select all of the holidays for which your facility will be closed. All bank and federally recognized holidays are available to be selected.. So, let's say your facility is closed Christmas Day. Simply select the Christmas Day check box so that customers will not be able to select that day for move-in.

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Holiday closures are recurring - if you indicate that your facility is closed on Christmas Day, our system will assume this is true every year. So, unless your schedule changes, you'll only need to set this information one time.

Once you've selected the appropriate holiday, scroll down to the bottom of the screen and click the blue "Save Changes" button and the closure will then be applied to your listing.

Custom Closures

Closures can be used anytime your facility will be closed during your normal business hours (e.g., in observance of a holiday, for a temporary event like an employee vacation, during facility construction or in the event of a natural disaster). Creating closures will prevent SpareFoot customers from scheduling move-ins on days you're unavailable, so it's important that you utilize this option to keep our shoppers in the loop and avoid confusion!

Scroll down to the Custom Closures section and in the Starting date field, use the date selector to pick the day you'll be closed. The Ending date field will update automatically to the same day, creating a one-day closure at your facility. If longer time is needed, you can select any end date. Just keep in mind that extended closures will prevent customers from scheduling move-ins on your Starting and Ending dates, as well as all days in between. Once you're done selecting your dates, click the Add button.

Your new closure will appear beneath the date selector as an Upcoming Closure:

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Removing a scheduled closure from your listing

Change of plans? No problem! You can easily remove any scheduled closures from your listing.

  • Observed Holidays: Simply uncheck the appropriate holiday in the Observed Holidays section, and click the blue Save Changes button at the bottom of the screen.
  • Custom Closures: Head to the Upcoming Closures section and click the X to the far right of the closure you wish to delete:

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Once you've clicked the X, the closure will be removed from the list and your listing will update automatically. You're all set!

How closures appear on your SpareFoot.com listing

Dates that have been designated as closed in your MySpareFoot account can not be reserved on SpareFoot.com. Customers who attempt to reserve during one of your closures will receive the following error:

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The customer can easily select an alternative date based on your facility's availability.

Remember to update your hours on SpareFoot any time your business hours change - this will ensure a smooth move-in process for all the new customers we're sending your way!

 

That’s it! Please feel free to email us at support@sparefoot.com if you have any questions or need help adding facility hours.

 

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