Online Move-Ins allow tenants to reserve and complete their move-in entirely within the Storable Marketplace. It’s fast, intuitive, and built to convert renters. This feature is available if your Marketplace listing is integrated with SiteLink by Storable or Storable Edge.
Online Move-Ins provide your tenants with a simple, step-by-step reservation and move-in flow where they can select insurance, enter their driver's license and vehicle info (if required), accept the terms, sign the lease, and pay securely.
Customer Experience
When you are opted into Marketplace Online Move-Ins, customers will see an E-Rental banner on your listing in SpareFoot search results.
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1. After selecting a unit from your facility page, the customer will click Complete Reservation. |
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Once the customer completes the reservation, they will receive a reservation confirmation email as usual. If they do not complete the online move-in right away, they can access the Online Move-In flow and complete their move-in from the email.
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2. The customer will click Sign You Lease, Hassle-Free from the confirmation page. |
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3. The customer will select insurance coverage and enter their Driver’s License, address, and vehicle storage information if they are storing a vehicle. |
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| 4. The customer will enter their payment information, which will be validated. If the credit card information is invalid, the customer will see an error. | |
| 5. The customer can review and confirm their rental details. | |
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6. The customer will click Sign Lease & Save Time Later, which will take them to your facility’s lease signing flow. Once the lease is signed, the payment will be processed, and the customer will receive a payment confirmation email from your facility. |
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7. After signing the lease, the customer will see a thank you message and their gate code or, depending on your software settings, a message asking them to speak to the facility for the gate code. |
How do I opt in or opt out of Online Move-Ins?
Important: Before you can offer online move-ins through the Marketplace, you must first enable Online Move-Ins in your software. Check out our articles on enabling online move-ins in SiteLink or Storable Edge.
Follow the steps below to change your Online Move-In settings.
| 1. Log into your MySpareFoot account and navigate to the Move-Ins page. | |
| 2. Select the Online Move-Ins tab. | |
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3. Use the checkboxes to select or unselect facilities. If the box is checked for a facility, it will be opted into Online Move-Ins. 4. Click Update Facilities when you are done making changes. |
Please ensure that your Admin fee is correctly entered in the Details section of MySpareFoot so that the fee shown to customers matches the fee in your software.