Storable Marketplace Help

Contact our Facility Operator Support team!

Want to sign up for SpareFoot? Submit a request and a member of our sales team will be in touch.

If you are a current SpareFoot customer, you can find the best way to reach out to us for help with common questions below.

I’m a current SpareFoot customer and need help. How do I contact Support?

If you are unable to find the answer to your question in our Help Center, please contact our Support team at (855) 427-8193, option 2, or email support@sparefoot.com. Our regular support hours are Monday - Friday 8 AM - 8 PM EST and Saturday and Sunday 9 - 6pm EST.

Our Support team can answer questions about your SpareFoot listing, reservations, reconciliation, and statement. We also have a training course available if you are new to SpareFoot.

When will my SpareFoot listing setup be complete?

If you have recently signed a contract with a member of our Sales team, you can expect to receive an email from a member of our Implementation team within 1 business day. They will collect any additional information that we need in order to set up your account and schedule a launch date.

Your request will then be assigned to an Implementation Consultant to complete the setup process and provide a walkthrough of your new SpareFoot account.

Please reply to the email you received from our Implementation team if you have any questions throughout the process. Implementation is typically completed within 2-4 weeks after billing and settings information is received pending availability.

How do I add a facility to my SpareFoot account?

Please fill out our Customer Setup Form to get the process started. You can expect to receive an email from a member of our Implementation team within 1 business day for next steps.

If you have already filled out the form and have any questions about the setup process, please reply to the email you received from our Implementation team.

I need help with billing. Who do I contact?

If you missed the reconciliation period or mis-reconciled your statement and would like to request a credit, please reach out to our Support team at (855) 427-8193, option 2, or email support@sparefoot.com. We may be able to issue a credit to be applied against future charges. It is extremely important that you reconcile your statement each month to be sure that you are only charged for reservations that resulted in completed move-ins at your facility. You can find more information in our Statements & Reconciliation FAQ.

How do I cancel my account

Please reach out to our Support team at (855) 427-8193, option 2, or email support@sparefoot.com and we’ll be happy to help.

I am selling my facility. How should I notify SpareFoot?

Please reach out to our Support team at (855) 427-8193, option 2, or email support@sparefoot.com. We cannot transfer your SpareFoot account to the new owner, but if they plan to use SpareFoot, we can work with them to add the facility to their account if they have one already. Otherwise, the new owners can start a new SpareFoot account.

SpareFoot.com or MySpareFoot.com is not functioning correctly

In the case of an ongoing major outage, we will notify you at the email address you use to log into MySpareFoot with any information or updates that we are able to provide. If you are experiencing an issue that is affecting your ability to use SpareFoot, please reach out to our Support team at (855) 427-8193 option 2, or email support@sparefoot.com for assistance.