These instructions pertain to SpareFoot users under the RentPercent pricing model. If your account is set up on OneTime pricing, you can find reconciliation instructions in our article: How do I reconcile my statement? (OneTime Pricing).
Locate the customer on your statement (in MySpareFoot)
Need help logging into your MySpareFoot account? Check out this article for more information.
Click the "edit" button
Remember: SpareFoot only collects a percentage of the rent dollars that you collect. Please do not report revenue collected from tax, administrative fees, late fees, etc.
Click "Yes"
Then, enter the rent amount that the customer paid you.
Common reasons that a customer might pay you a different amount are:
Their rent was prorated
They prepaid for multiple months
They changed their unit size
You offered them a promotional month
In this example, the customer reserved a unit that costs $125 per month, but you collected $104.99. On your statement next month, this customer will show up and we'll assume you collected $125.