IMPORTANT:
When Tenant Connect calls your facility, the person who answers the phone is given five options (e.g., "Press 1 to be connected," etc.). Our reports are based on what happened on that specific Tenant Connect call, not any follow-up calls or activities that occurred later.
Where can I find Tenant Connect reports?
MySpareFoot Reservations Area
Need help logging into your MySpareFoot account? Check out this article for more information.
First, navigate to the Customers area of your MySpareFoot account.
You can always see your reservations in MySpareFoot. The Customers area (shown below) includes Tenant Connect information and a link to the call recording.
The "Tenant Connect Call" column will say one of the following things:
Connected: This means the Tenant Connect call to your facility was answered, and the person who answered elected to be automatically connected with the customer.
Facility didn't answer the call: This means that Tenant Connect attempted to call your facility, but the call went unanswered or was answered with a busy signal.
Facility didn't respond to call prompts: This means the Tenant Connect call to your facility was answered, but the caller hung up without selecting an option from the menu. This may also mean that the call went to voicemail.
Facility already followed up with customer: This means that the Tenant Connect call to your facility was answered, and the person who answered selected the "I already followed up with this tenant" option from the menu.
Facility planned to follow up later: This means that the Tenant Connect call to your facility was answered, and the person who answered selected the "I will follow up with this tenant later" option from the menu