A reservation window is the number of days in advance that you allow customers on SpareFoot to reserve units at your facility.
Setting your reservation window can be tricky: a reservation window that's too big might create operational friction at your facility, whereas one that's too small might restrict your access to far too many storage-seeking customers on SpareFoot.
Our Recommendation:
Set a 30-day reservation window: 99% of SpareFoot reservations are made within 30 days of the customer's move-in date. Reservations made more than 30 days in advance account for only 1% of reservations and tend to have a lower move-in rate. Therefore, we recommend setting your reservation window for 30 days to really optimize your facility's reservation rate.
Avoid reservation windows of less than 14 days: Remember, many storage-seekers plan in advance of a big life event. Unless your facility's occupancy level exceeds 98%, we advise against reservation windows below 14 days. Otherwise, you could see a significant decrease in your facility's reservation rate.
Consider Unit-Level Overrides: Instead of setting a facility-wide reservation window, use unit-level overrides to restrict it for your highest-occupancy groups.
Remember customer expectations!
Whatever reservation window(s) you set for your facility, remember what customers using SpareFoot expect. Most importantly, they're expecting their reserved unit to be available on move-in day. Some things to consider:
If your storage management software automatically deletes/cancels reservations after a certain number of days, make sure your SpareFoot reservation window matches your software so you don't inadvertently cancel a SpareFoot customer's reservation.
If you're using a CRM (like SiteLink Web Edition, e-soft-sys, or Salesforce.com) and can set tasks to stay on top of your prospects, consider a longer reservation window.
Note: The default reservation window is set at 60 days if no changes are made.
Need help setting a reservation window at your facility?
Click here if your inventory is integrated with your storage management software (like Sitelink, Storable Edge, etc.)
Click here if you manage your SpareFoot inventory in MySpareFoot