These instructions pertain to SpareFoot users under the RentPercent pricing model. If your account is set up on OneTime pricing, you can find reconciliation instructions in our article: How do I reconcile my statement? (OneTime Pricing).

SpareFoot is pay-for-performance, meaning that we only charge you for the customers we send you who move in. Your monthly billing is 100% dependent on how your statement is reconciled in your MySpareFoot account. You have from the 1st to the 10th of the month to reconcile your statement. We will then close the statement and bill your account on the 11th.

Accessing your statement

1. Log in to your MySpareFoot account.

You can also navigate to the open statement by clicking Statements and then Reconcile Statement.

(Please note: If you visit the Statements page outside of the reconciliation period, you will only see the Statement Archive and Billing History)

If your account is Integrated, click here for the next steps specific to your account set up. If your account is not integrated, continue below. To learn more about integration, check out this article.

Manual/Non-integrated accounts

Statement Sections

Your statement is broken into three sections: Late Move-Ins, Needs Your Review, and Tenants. Each section represents a different type of SpareFoot customer, and MySpareFoot allows you to take different actions on customers in each section.

Late Move-Ins

These are customers who were on your statement last month, and you marked them as not having moved in. These customers had scheduled move-in dates near the end of the month, so they may have moved in a bit late. By default, we assume that these customers didn't move in (they're marked as $0 collected). If one of these customers did move in late, simply click the "edit" button and then select “Yes” when asked, “Did the customer move in?” You can then enter the amount of rent that was collected from the customer.

Needs Your Review

These are new customers who made reservations to move in last month.

Here are the actions you can take on customers listed in this section:

• Customer did not move in/might move in later (see below)

• Customer paid a different rent amount

• Change the customer's contact information

If you need to mark any of these reservations as “did not move in.”

1. Click "edit" next to the customer's name

2. If the customer did not move in, click "no" when prompted.

The interface will show:

• The customer paid $0 in rent

• The SpareFoot fee is adjusted to $0.

This customer will not appear on any future statements.

Delay the customer's move-in date

If you think the customer might move in later, click the pencil next to the customer's move-in date to delay it. You won't be charged anything this month, and you'll have a chance to re-review the customer on your next statement.

Tenants

These are customers who are currently tenants at your facility. Any customer in this section previously appeared in the "needs your review" section and was left with rent collected.

Here are the actions you can take on customers listed in this section:

• Customer moved out

• Change the rent collected

• Customer is delinquent

• Lien sale/auction

Here's what you can't do:

• Mark that a customer never moved in: You can only mark that a customer never moved in when they're in the "needs your review" section. As a workaround, use the "Customer moved out" option.

• Change the customer's contact information: If you need to update a tenant's contact information on your statement, contact our support team. Let us know the customer's current name as well as what you'd like to change it to.

Once you’ve reviewed all of the reservations in both of these sections, just click Confirm at the bottom of the page.

Clicking Confirm does two things:

1. 1. We’ll automatically opt you out of receiving reminder emails to reconcile your statement that month. This doesn’t submit your balance for billing, and you can still log in to your account to make changes before the statement period closes.

   2. If you have multiple properties or multiple users reconciling, you can see a complete list of users who have confirmed their statements.

Integrated Accounts with Auto-Reconciliation

If your account is set up with Auto-Reconciliation, we match up SpareFoot customers who have moved into your facility to make reconciliation easier and save you time. Instead of all of your new customers showing up in a "needs your review" section, we use the information from the integration to split them into two sections:

• Auto-Matched (customers who moved in)

• Unmatched (customers who did not move in) - the rent amount will default to $0, so you won't be charged for these customers.

This should save you time, since you won't need to remove charges for new customers who never moved in!

Please note:

• You still have complete flexibility to edit charges using the "edit" button, which is visible for each customer on your statement.

• You'll need to review the rent collected for customers listed in the "Auto-Matched" and "Tenants" sections and make any necessary changes.

When you are done, click Confirm at the bottom of the page.

Clicking Confirm does two things:

1. We’ll automatically opt you out of receiving reminder emails to reconcile your statement that month. This doesn’t submit your balance for billing, and you can still log in to your account to make changes before the statement period closes.

2. If you have multiple properties or multiple users reconciling, you can see a complete list of users who have confirmed their statements.

If you have any more questions about reconciling your monthly statement, check out this article.