For a reminder about the differences between Tenant Connect Voice and Tenant Connect Text, check out this article!
Configuration for Tenant Connect Voice
Configuration Options:
We can configure Tenant Connect in a variety of ways, based on what happens when a person calls your facility.
The automated Tenant Connect message will play as soon as it detects a voice answering your phone. If your phone is answered by a prerecording (e.g, "Thank you for calling ABC Storage, please hold for the next available storage expert"), the voice in your prerecording could trigger Tenant Connect to play before you're there to hear it. We can update your settings to avoid this - just let us know how many seconds your prerecording lasts.
If your prerecording also includes a call tree where callers need to press a button to connect (e.g., "Press 1 if you're a new customer"), our system can automatically select the option you specify to connect with whoever answers the phone.
These changes can not be made in your MySpareFoot account, so if you need to make any changes to how your Tenant Connect service is configured, just contact our support team, and we'll be happy to help.
Activating & Disabling:
If you'd like to turn Tenant Connect Voice on or off for your facility, contact our support team.
For activations, please let us know the phone number you'd like Tenant Connect to call. We'll probably need to make some test calls on our end to ensure the configuration (described above) is ready to go!
Configuration for Tenant Connect Text
To start receiving Tenant Connect Texts, enter your facility's cell phone number in MySpareFoot.
NOTE: Please do not reply to these text messages or call the number, as they are unmonitored.
For manual/non-integrated listings
Login to your MySpareFoot account.
Click Features.
Click Edit Facility.
In the Cell Phone field, enter the phone number where we should send our text message alerts.
Click Save.
For integrated listings
Login to your MySpareFoot account.
Click Features.
Click Details.
In the Cell Phone Number field, enter the phone number where we should send our text message alerts.
Click Save.
To stop receiving texts, simply delete the phone number.